3D Secure Checkout
Fraud protection that requires customers to complete an additional verification step with the card issuer when paying.
Add notes to leads
Write down related notes to help you remember key details when communicating with your leads in the future.
API Keys
Generate different API keys for your different integrations, with specific permissions to increase security.
Assign Agents to Customers
Assigning agents to leads is essential to ensure the highest level of customer service and the most successful customer experience.
Assign Clients/Merchant Customers to Teammates
Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.
Assign Customer Deals to Teammates
Assign customer deals to the most appropriate teammates to ensure they are handled smoothly and efficiently.
Automatic Linking of Tickets to Customer Invoices, Products etc
Easily connect related information to a customer's support ticket such as invoices or products.
Create / Onboard Leads
Easily create and add new leads. Either manually or through the use of a lead generation form. This is a great way to grow a customer base and generate more sales.
Create Ticket Categories
By categorizing tickets, teams can easily organize, prioritize and track to see which issues that are most important and address them in a timely manner.
CRM (Customer Relationship Management) tool
Identify, organize, track and nurture customer relationships and interactions with a personalized experience. Better customer understanding helps to increase conversion and streamline service processes.
Custom attributes for products
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Add additional information for products, beyond the standard product attributes.
Custom DPA signing
Create and sign custom data protection agreements (DPAs) with partners and customers. Enabling additional control and security for sensitive data.
Custom SMTP
Use your own email server to send emails through the platform. This is useful if you have specific security or compliance requirements.
Daily backup with hourly snapshots
Our backups are always up-to-date and protects against potential data losses due to malfunction, user errors or malicious attacks.
Detailed audit log
A comprehensive record of events, activities, and changes in the system is invaluable when trying to determine the cause of an incident or problem.
Developer log browser
View and search through the API logs for easy troubleshooting of issues and debug of applications.
Event log monitoring
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Stay on top of every event and decide when to get notified. The easy-to-read format makes troubleshooting faster. Developers gets extra information in a JSON format for easy integration.
Followup based Emails (if email opened > send another email)
If an email is opened, you can automatically send a follow-up email with more information to reinforce your message. Maybe even with an additional offer.
Fully GDPR Compliant
Ensure full compliance with GDPR regulations to protect customer data and privacy across all operations.
Generate Ticket Auto-replies using AI
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Optimize your time while responding to customers by providing a brief prompt outlining your intended reply and let the AI transform it into a polished and formal response.
High-Availability with auto failover
Ensures that a system or application remains available and fully operational by automatically switching to a backup if the primary system fails, providing a high level of availability and minimal downtime.
High-quality API documentation
Our clear and detailed instructions makes it easy to integrate your other systems with our platform.
Hosted on a distributed and sandboxed cloud
Enjoy maximum performance while your data and resources are protected and isolated in a virtual environment to minimize the risk of downtime or data breaches.
Multi-factor authentication
Choose between Two-Factor or Multi-Factor login depending on your preference. The login methods are password, fingerprint, yubikey, authenticator app, facebook or code via email/sms. You can also login from another device.
