Effective Date: August 18, 2025
Last Updated: August 18, 2025
1. The following terminology applies to these terms of use: “You” and “Your” refers to you, the person accessing this site and using its services. “We”, “Our” and “Us” refers to Tamio GmbH. Through our site available at www.tamio.com (referred to as the “site”) we provide buyers and sellers (referred to respectively as “buyers” and “customers” and, together, “users”) with an e-commerce platform, Tamio, (referred to as the “service”, “services”), that facilitates the sale and purchase between buyers and sellers of products and services (referred to as “ items” ) via a website or embeddable. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
2. The following terms of use manage the entire relationship and agreement between you and Tamio GmbH. These terms of use are legally binding and apply whenever you access and/or use the services of the site. By accessing and/or using our site or services you agree to be bound by these terms of use, including those of 3rd party service providers.
3. You are not permitted to use the site or services if you are under the age of 18. By using our site or services, you warrant that you are over 18 years of age and that you understand that if you transact using our site or services that you are entering into a legally binding contract with another user.
4. If you do not agree to these terms of use, you may not access this site or use the services.
5. These terms of use may change from time to time. Updated terms of use will be posted on this site. Before using our site or services on any occasion you should always check whether these terms of use have changed. If you use our site or services, it is the latest version of these terms of use which are legally binding on you.
We will only use your personal information and data in accordance with our Privacy Policy, which is published on our site, and with the privacy settings you select when you use our site or services.
Furthermore, we would like to inform you that we are completely GDPR-compliant. You can read our Data Privacy Addendum which outlines how we manage your data in accordance to GDPR rules.
1. Our site and services facilitate users to sell, and buyers to buy, items. You do not buy from, or sell to, us. We do not fulfil sales from sellers to purchasers. We cannot ensure that a buyer or seller will fulfil their obligations and complete a transaction.
2. When using our site or services, you agree that you will not:
3. We are not responsible for any other websites that are linked through to our site or services. We do not endorse any content on those sites.
4. You agree that we can contact you from time to time, by email or otherwise, in relation to the operation of our site or services.
5. We reserve the right to display advertising or other content on any part of our site or services.
6. We do not claim any ownership rights to any material, files, or content such as images, text, video files or audio files made available for, or incidental to, any sale via our site or services. By publishing an item for, or incidental to, any sale you do provide us with a world-wide, royalty free, non-exclusive license to reproduce or edit that content for the purposes of promoting and using our site and services.
7. If you wish to delete content, we will make reasonable efforts to remove it from our site and services, but you acknowledge that caching or references to the content may mean that the content continues to be visible.
8. You agree that if you dispute a transaction you entered into with another user, you will contact the other user directly to resolve the dispute via the buyer/seller contact details provided via our email communication to you. You agree that we do not have any obligation to resolve the dispute between you and the other user regarding the transaction. We may choose to become involved in the dispute at our discretion, but we have no obligation to do so.
1. You cannot conduct the types of businesses or sell the types of products or services on Tamio which are shown on our Prohibited Items and Business Activities page.
2. All embeds hosted by our site and services and their respective sales are deemed to occur on the seller's site and you, when you act as a seller, agree that that sale is governed exclusively by the laws of the country in which you or your business legally reside as registered by your local government authority.
3. When selling, you must comply with all applicable laws, regulations, standards, and codes of conduct, which apply to your sale. You are solely responsible for ensuring that you understand your obligations in this regard, and that you comply with those obligations. This includes, but is not limited to, your obligation not to sell illegal or copyright infringing products.
4. When selling, you are responsible for all applicable taxes that arise from your sale, including issuing a tax invoice if applicable.
5. We are not a party to the contract between you and the buyer. The contract of sale is directly between you and the buyer. It is your responsibility to ensure that goods and services are delivered / provided to the buyer at the agreed sale price and within the agreed time period.
6. It is your responsibility to report your VAT liabilities for all sales direct to the appropriate tax authority in your country of residence or where your business is registered.
7. When selling, you will not provide inaccurate, false or misleading information to Tamio or to prospective buyers and you must promptly notify us if any previously supplied information becomes inaccurate, false or misleading. You must also notify prospective buyers, including by changing your sale information.
8. When selling, you may not collect data from users or otherwise use any data that is obtained from our site or services unless you have our written permission.
9. When selling, you agree not to offer for sale, sell, or post content which promotes tobacco products, illegal drugs, prescription medication, hazardous or restricted items, offensive material, counterfeit items, personal information in any form, police badges or uniforms, stolen property, shares, securities or other financial products, blood, bodily fluids or body parts, weapons, explosives, ammunition, obscene material, pornography, banned adult products, gambling/betting products or services, visa and/or immigration services, or copyrighted / branded goods that you do not own or have all the necessary rights to offer for sale or promote. You agree that the decision as to whether any item falls within any of these categories will be made by entirely us, acting reasonably.
10. When selling, you may only offer legal adult-orientated items, or regulated items, such as alcohol, via our site or services if you comply with all applicable laws, regulations and industry codes, including, but not limited to, restricting the content and sale to age verified users, and ensuring the products and services are not procured by persons under the legal age for purchase.
11. You must not download software or other code onto a user’s system without the consent of the user.
12. When selling you must make clear to prospective buyers the period for which the item is available, and by which time it will be delivered, as well as any terms of use that apply to the item, or any limitations or restrictions that apply. These should be outlined, for example, on the website, or a social media page linking to your Tamio shop.
1. A buyer agrees that a purchase is within the laws of the country wherein the buyer resides and/or is registered for business and for purposes of jurisdiction is governed exclusively by the laws of the seller's country. All transactions via our site or services are deemed to occur in the seller's registered country of residence or the country in which the seller's business has been registered.
2. We are not a party to the contract between the buyer and seller. The contract of sale is directly between the buyer and the seller. It is the buyer's responsibility to ensure that payment for items is made to the seller at the agreed sale price and within the agreed time period.
3. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
1. For transactions via our site or services, we will enable purchasers to pay for sellers’ items using secure gateways provided by payment systems like Stripe, Mollie, GoCardless, Klarna Payments, Kustom Checkout, xMoney, Bitpay, and Frisbii.
2. Payment processing services provided by Stripe are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these terms or continuing to operate as a seller on Tamio, you agree to be bound by the Stripe Services Agreement, and accept that they may be modified by Stripe from time to time. As a condition of Tamio enabling payment processing services through Stripe, you agree to provide Tamio accurate and complete information about you and your business, and you authorize Tamio to share it and transaction information related to your use of the payment processing services provided by Stripe. Furthermore, Tamio offers a subscription management and billing software service through Stripe. You acknowledge and agree that: (i) We are not a bank or other chartered depository institution; and (ii) We will not be holding any money for you or your customers. Accordingly, you agree that we will not be responsible or liable for any amounts related to any credit-card or payment transaction of subscription services purchased via one of our merchants.
3. Payment processing services provided by other third-party gateways are subject to their respective terms and policies:
a. Mollie – subject to the Mollie Terms and Conditions.
b. GoCardless – subject to the GoCardless Terms.
c. Klarna Payments – subject to the Klarna Terms and Conditions.
d. Kustom Checkout – subject to the Kustom Checkout Terms and Conditions. Specific terms may vary; sellers are responsible for reviewing the official policies.
e. xMoney – subject to the xMoney Terms. Specific terms may require verification; sellers are responsible for reviewing the official policies.
f. Bitpay – subject to the Bitpay Terms of Use.
g. Frisbii – subject to the Frisbii Terms and Conditions. Specific terms may require regional verification; sellers are responsible for reviewing the official policies.
4. If you wish to apply for an account to transact with other users via our site or services, you agree to:
- Complete all forms we may request, providing information which is true and accurate.
- Allow us to undertake identity, credit and any other checks we consider necessary to verify your identity and creditworthiness.
- Grant us sole discretion as to whether we will allow you to transact with other users.
- Take down and cease promotion and sale of any item or service if reasonably requested by us.
- Pay all fees associated with using our site and services.
5. In return for providing services that allow you to enter into transactions with other users via our site or services, we will charge you, the seller, a flat rate monthly or yearly fee. See Pricing.
6. We will deduct the applicable service fee and charges directly from your Stripe, Mollie, GoCardless, Klarna, Kustom Checkout, xMoney, Bitpay, or Frisbii account. If automatic billing is disabled in your account it is your responsibility to renew the monthly/yearly subscription fee before your account automatically expires.
7. We retain the right to change our fees and charges from time to time at our sole discretion. We will take reasonable steps to inform users prior to any changes.
8. You acknowledge and agree that when we receive funds via our site or services we are acting merely as a convenient payment conduit for you. We are not your agent, and we are not required to enforce the payment of any funds via our site or services on your behalf.
9. We reserve the right to remove or rename a website assigned to a Tamio account that is deemed to be inappropriate or not applicable.
10. According to United States Internal Revenue Code, payment settlement entities are required to file an information return (e.g. 1099-K form) with the IRS, reporting all payment card transactions for United States based merchants occurring in that calendar year. United States based merchants acknowledge that we may at our sole discretion, report to the United States Internal Revenue Service the total amount of the payments you receive each calendar year as required by law.
11. You agree that we can provide disclosures and notices regarding our services to you by posting such disclosures and notices on your Tamio account dashboard, emailing them to the email address listed in your Tamio account, mailing them to the address listed in your Tamio account, or posting them to our website. You also agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. Such disclosures and notices will be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered.
1. When using any of our Automation Services, such as for the purpose of retargeting customers via SMS or e-mail, you may only upload customer information that you collected in the first-party context, such as information you collected from your websites, apps, physical stores, or any other situations where customers have given their explicit consent to share their personal information with you.
2. Tamio reserves the right to cancel, suspend, terminate or otherwise limit your use and/or access to the Automation Services at any time if we suspect fraudulent, abusive, or unlawful activity, and/or activity that is otherwise contrary to the Terms of Use.
Tamio assumes no liability for any of the data that is stored on the tamio.com system, be it obscene, offensive, illegal, or if it is an infringement of property rights of anyone. Individual users are solely responsible for the file content they upload and store on this service. You are responsible for backing up your files and the sales of your files. Tamio acts solely as a technology provider to distribute your (digital) products and cannot be held responsible for unintended distribution due to incorrect configuration of your product(s) (e.g. wrong stock count, product title, incorrect file/link) or the illegal distribution of copyrighted material to which you do not own any rights. Violations may result in the file being removed or your account being terminated without notice.
These Quota Terms and Conditions ("Terms") govern the usage limits and quotas associated with your Tamio account ("Account"). By using Tamio services, you agree to be bound by these Terms.
1. Definitions
"Credits" means the virtual currency units that determine your usage allowances across various Tamio features and services.
"Billing Cycle" means the recurring period (typically monthly) during which usage is measured and quotas may reset, depending on your subscription plan.
"Overage" means usage that exceeds your allocated quota limits.
2. Quota Types and Descriptions
Your Tamio account includes the following quota limitations:
Quota Management and Restrictions
3.1 Credit System
All quotas are tied to your available credits. Usage depletes your credit balance, and features become unavailable once relevant credits are exhausted.
3.2 Quota Reset Policy
Subscription Plans: Quotas reset at the beginning of each billing cycle
Credit-Based Usage: Quotas are consumed until credits are depleted and do not automatically reset
3.3 Overage Handling
When you exceed a quota, the affected feature may be temporarily suspended
If overage billing is enabled in your account settings, additional usage will be automatically charged at applicable rates
You will receive notifications when approaching quota limits (at 80% and 95% usage)
3.4 Usage Restrictions
AI and SMS services are subject to fair usage policies
Certain quotas (Languages and Domains) cannot be expanded mid-cycle without purchasing additional credits or upgrading your plan
Tamio reserves the right to impose additional restrictions to prevent abuse
Account Plans and Upgrades
4.1 Current Plan Options
4.2 Upgrading Your Account
Upgrades can be initiated through your Tamio dashboard using the “Subscribe” button. Plan changes take effect immediately, with prorated billing adjustments. Additional credits can be purchased separately for one-time quota increases.
Billing and Payment
5.1 Overage Charges
If enabled, overage charges will be automatically applied to your payment method on file when quotas are exceeded. Current overage rates are available in your account dashboard.
5.2 Payment Terms
6.1 Feature Suspension
Tamio may temporarily suspend access to specific features if quotas are exceeded without overage billing enabled, credit balance is insufficient or if fair usage policies are violated.
6.2 Service Level
While we strive for 99.9% uptime, quota limitations do not constitute service interruptions for billing purposes.
Modifications to Terms
Tamio reserves the right to modify these Terms at any time. Changes will be communicated through email notification to your registered address, in-app notifications on the Tamio platform and updates posted on our website.
Continued use of Tamio services after modification constitutes acceptance of updated Terms.
Account Termination
8.1 Termination by User
You may cancel your subscription at any time through your account settings. Service will continue until the end of your current billing cycle.
8.2 Termination by Tamio
Tamio may terminate your account for:
Data and Content
Upon account termination, you will have 30 days to export your data. After this period, data may be permanently deleted in accordance with our Privacy Policy.
Limitation of Liability
Tamio’s liability for quota-related issues is limited to service credits equivalent to the affected usage period. We are not liable for indirect, incidental, or consequential damages arising from quota limitations.
Support and Contact Information
For quota-related questions or technical support, submit a ticket via the Tamio admin panel ticketing system, available under the Profile menu.
In order to purchase a Tamio subscription plan, you may choose from multiple payment processors as provided by Tamio. Your account operates within the quotas and limitations of your selected plan, with additional features and higher limits available upon full payment of your subscription. By allowing Tamio to authorize subscription payments for your account, you (i) are providing Checkout Information that it is true and accurate; (ii) authorize Tamio to charge you for the applicable service; and (iii) authorize Tamio to charge you for any other paid features of the applicable service that you choose to sign up for or use. You agree to provide Tamio with updated Checkout Information upon Tamio's request and any time the information earlier provided is no longer valid.
Regarding automatic-billing, by authorizing Tamio to charge your linked preferred payment processor for the subscription fees associated with your subscription plan, you are authorizing Tamio to automatically continue charging that payment processor (or any replacement payment method account if the original account fails) for all fees or charges associated with your subscription plan including any renewal fees. You allow the payment processor to pay any amounts described herein and authorize Tamio to continue to attempt to charge all sums described herein to your account until such amounts are paid in full. Tamio will notify you in advance of any change in the amount to be charged for a recurring subscription.
You may withdraw your purchase of a specific subscription plan without giving any reason thereto provided that such withdrawal is made within 7 days of purchasing a paid subscription plan. You waive, to the extent permitted by applicable mandatory consumer protection law, any and all rights to withdraw from any purchase. Once the 7 days are over, your purchase shall be deemed final. Subscription plan purchases are non-refundable after this point.
By purchasing a subscription plan, you accept that your payment details are stored with Tamio and/or its payment platform providers for the purpose of processing and completing the payment of the service.
Tamio may, e.g. as part of a marketing campaign or similar, provide its service free of charge to certain users, e.g. on a trial basis. Specific terms of such offers shall be deemed included in these Terms of Use.
Once you commence a free trial period the trial expiry date is set from the date of the successful registration following an email verification. You can only utilize the offered trial period once.
On completion of the trial period stored payment details will be used to make further payments in line with the service subscription schedule and will continue until the service subscription is cancelled or the subscription payment cannot be debited.
The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
1. We do not warrant that our site or services are error, virus or fault free. Due to the nature of the internet, outages may occur and we may need to restrict or suspend access to this site or our services from time to time. We do not warrant that our site or services will always be available or that they will operate in an uninterrupted manner. We cannot guarantee the accuracy of information provided on this site and we do not warrant that information will be transmitted in a reliable, timely or accurate manner.
2. Except for certain consumer protection guarantees that cannot be excluded, we (including our related bodies corporate) do not make any warranties or guarantees with respect to your use of this site or our services. Other than claims available to you under consumer protection laws or as otherwise set out in our agreement with you, we (including our related bodies corporate) are not responsible or liable for any transactions you enter into via this site.
3. Except for claims available to you under consumer protection laws and to the extent we are able to under law, we exclude all liability to you (including for negligence) in relation to our agreement with you and your use of this site, for any loss or damage including, but not limited to loss of profits, loss or corruption of data, loss of reputation, business or opportunity or for any type of special, direct, indirect, incidental or consequential loss or damage which you or a third party may incur.
4. To the extent we can under consumer protection laws and other laws, our (including our related bodies corporate) liability to you is limited to the repairing or resupplying of our services.
5. To the extent we are liable in relation to the use of, or a transaction made via, this site whatsoever, we do not accept any liability for damages resulting from non-payment or delay in payment of a purchase to a seller or failure to deliver the goods of a sale to a buyer.
6. You indemnify us and our related bodies corporate against any claims, loss, liability or damage (including legal costs) we or our related bodies corporate may incur as a result of your use of this site or our services (including but not limited to transactions made, or attempted to be made, via this site or our services), your content being on this site or our services, your breach of your agreement with us, and from any claims from third parties (including but not limited to your customers).
7. You hereby waive any claim against us, and release us from any liability, in relation to any transaction you enter into with any buyer or seller using our site or services. You agree that such transactions are contracts between you and the buyer or seller, as the case may be, and they we are not a party to, or agent of any party to, those contracts.
1. Although we auto-approve new user registrations this does not imply that we cannot cancel your membership if we determine that your site is unsuitable for our Affiliate Program, including if it:
2. As a member of tamio.com, you will have access to the Affiliates Section. Here you will be able to download HTML code for the banner creatives and view/copy your unique referral link. In order for us to accurately keep track of all guest visits from your site to ours, you must use the HTML code that we provide for each banner, text link, or other affiliate link we provide you with.
3. We reserves the right, at any time, to review your placement and approve the use of Your Links and require that you change the placement or use to comply with the guidelines provided to you.
4. The maintenance and the updating of your site will be your responsibility. We may monitor your site as we feel necessary to make sure that it is up-to-date and to notify you of any changes that we feel should enhance your performance.
5. It is entirely your responsibility to follow all applicable intellectual property and other laws that pertain to your site. You must have express permission to use any person's copyrighted material, whether it be a writing, an image, or any other copyright work. We will not be responsible (and you will be solely responsible) if you use another person's copyrighted material or other intellectual property in violation of the law or any third party rights.
6. Affiliate Commissions
For a sale to generate a commission to an Affiliate, the customer must complete the registration form and remit full payment for one of the available paid subscription plans at the time of registering. Commissions will only be paid on sales that are made when the customer clicks through qualified, correctly structured Affiliate links. Properly coded links are the sole responsibility of the affiliate. Commissions can be viewed on the Affiliate Dashboard.
Since plug&paid subscriptions work on a recurring payment schedule, Affiliates will continue to accumulate commissions for each paid transaction by the referred customer for as long as the customer remains a paying customer.
You cannot refer yourself, and you will not receive a commission on your own accounts.
Payments will only be sent for subscription upgrade transactions that have been successfully completed. Transactions that result in chargebacks or refunds will not be paid out.
If you are running your own Affiliate Program hosted on plugnpaid.com, as an Advertiser (Merchant) you must take full responsibility to ensure the commission payment of the Affiliate. plug&paid takes no responsibility or liability in the event that Affiliate fails to arrange or collect payment from the Advertiser (Merchant).
7. Payment
An Affiliate can request a payment withdrawal when their balance reaches a minimum balance of $15 USD for PayPal or $100 USD for Bank Wire Transfer. Payment processing can take up to 30 days from the request date.
We are not responsible for any losses incurred should you provide us an incorrect PayPal address or Bank account number (IBAN).
8. Refunds
In the event a customer requests a refund for a transaction for which the Affiliate has earned commissions, any commissions earned on the refund amount will be deducted from the Affiliate’s balance.
1. Tamio GmbH reserves the right to add or adjust any user's limits or quotas at any time, if their heavy use negatively impact the experience of other users.
These Terms are governed by the laws of Frankfurt and any disputes will be resolved in the courts of Germany.
By using Tamio services, you acknowledge that you have read, understood, and agree to be bound by these Quota Terms and Conditions.
Where Google has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with Tamio GmbH.
If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence