3D Secure Checkout
Fraud protection that requires customers to complete an additional verification step with the card issuer when paying.
Add notes to leads
Write down related notes to help you remember key details when communicating with your leads in the future.
Assign Agents to Customers
Assigning agents to leads is essential to ensure the highest level of customer service and the most successful customer experience.
Assign Clients/Merchant Customers to Teammates
Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.
Assign Customer Deals to Teammates
Assign customer deals to the most appropriate teammates to ensure they are handled smoothly and efficiently.
Automatic Linking of Tickets to Customer Invoices, Products etc
Easily connect related information to a customer's support ticket such as invoices or products.
Automatic Shipping Updates with Customisable templates
SupportShippingAutomations
Improve customer satisfaction by sending up to date shipment updates with a personalised touch that builds customer trust.
Create / Onboard Leads
Easily create and add new leads. Either manually or through the use of a lead generation form. This is a great way to grow a customer base and generate more sales.
Create Ticket Categories
By categorizing tickets, teams can easily organize, prioritize and track to see which issues that are most important and address them in a timely manner.
CRM (Customer Relationship Management) tool
Identify, organize, track and nurture customer relationships and interactions with a personalized experience. Better customer understanding helps to increase conversion and streamline service processes.
Custom DPA signing
Create and sign custom data protection agreements (DPAs) with partners and customers. Enabling additional control and security for sensitive data.
Daily backup with hourly snapshots
Our backups are always up-to-date and protects against potential data losses due to malfunction, user errors or malicious attacks.
Detailed audit log
A comprehensive record of events, activities, and changes in the system is invaluable when trying to determine the cause of an incident or problem.
Dimensional shipping rates
Get shipping rates based on the size and weight of a package, rather than just its weight, for more accurate and with some times better shipping costs.
Enter tracking number manually
Input a tracking number manually in our system to update the customer about the shipping status
Followup based Emails (if email opened > send another email)
If an email is opened, you can automatically send a follow-up email with more information to reinforce your message. Maybe even with an additional offer.
Fully GDPR Compliant
Ensure full compliance with GDPR regulations to protect customer data and privacy across all operations.
Generate Ticket Auto-replies using AI
Artificial IntelligenceCRMSupport+1
Optimize your time while responding to customers by providing a brief prompt outlining your intended reply and let the AI transform it into a polished and formal response.
High-Availability with auto failover
Ensures that a system or application remains available and fully operational by automatically switching to a backup if the primary system fails, providing a high level of availability and minimal downtime.
Hosted on a distributed and sandboxed cloud
Enjoy maximum performance while your data and resources are protected and isolated in a virtual environment to minimize the risk of downtime or data breaches.
Multi-currency for Manual Shipping Methods
Reach a wider global audience by offering your customers local currency on all your shipping methods.
Multi-factor authentication
Choose between Two-Factor or Multi-Factor login depending on your preference. The login methods are password, fingerprint, yubikey, authenticator app, facebook or code via email/sms. You can also login from another device.
Multiple shipping providers
Connect and manage multiple shipping carriers to offer customers the best delivery options and rates.
No cookie notification approval needed
There is no need to display an annoying pop-up box for cookies consent to the users as all the necessary software and tracking are already built into Tamio
