Write down related notes to help you remember key details when communicating with your leads in the future.

Assigning agents to leads is essential to ensure the highest level of customer service and the most successful customer experience.

Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.

Assign customer deals to the most appropriate teammates to ensure they are handled smoothly and efficiently.

Easily connect related information to a customer's support ticket such as invoices or products.

Improve customer satisfaction by sending up to date shipment updates with a personalised touch that builds customer trust.

Track every metric for your newsletters. Incredibly useful to reach maximum effectiveness and to segment audiences based on engagement for more targeted campaigns.

Get detailed analysis of data when certain conditions are met. For example, when total revenue is greater than a certain threshold.

Easily create and add new leads. Either manually or through the use of a lead generation form. This is a great way to grow a customer base and generate more sales.

Create your own milestones to monitor your business performance for a specific use-case

By categorizing tickets, teams can easily organize, prioritize and track to see which issues that are most important and address them in a timely manner.

Identify, organize, track and nurture customer relationships and interactions with a personalized experience. Better customer understanding helps to increase conversion and streamline service processes.

Export reports in Datev format. Datev is a German software company that offers accounting, taxation, and business consulting services.

Customize templates for system emails such as product out of stock to ensure the best customer experience.

Get shipping rates based on the size and weight of a package, rather than just its weight, for more accurate and with some times better shipping costs.

Generate reports about customers, products, affiliates, and subscriptions to gain insights into your business.

Input a tracking number manually in our system to update the customer about the shipping status

If an email is opened, you can automatically send a follow-up email with more information to reinforce your message. Maybe even with an additional offer.

Get meaningful insight into the performance of your operations with our general business reports.

Optimize your time while responding to customers by providing a brief prompt outlining your intended reply and let the AI transform it into a polished and formal response.

Get a notification when a products stock is running low to avoid lost sales and unhappy customers. These notifications can be sent via email, SMS, or push notification.

MOSS Reports are an effective tool for EU businesses to analyze tax compliance and other financial data.

Reach a wider global audience by offering your customers local currency on all your shipping methods.

Connect and manage multiple shipping carriers to offer customers the best delivery options and rates.

Integrate with nShift for advanced shipping and logistics solutions.

Get a complete affiliate report with just a simple click.

Create and export a feed of product information for use on external platforms such as shopping comparison websites or marketplaces to reach a wider audience and increase sales.

Schedule an email to be sent on a specific time, or recurrently every week, month or year.

Get scheduled reports on a regular basis, such as every month, week, or day, in order to provide an up-to-date snapshot of your company's operations.

Our embeddables feature can generate a URL that takes the customer to a fast and customizable checkout containing one or multiple products. The transition between a social media app and our checkout is seamless.

Affiliates are able to sell your products directly to expand their product offering. Increasing both your and their own revenue potential.

Set rules for bundling multiple products into a single shipment to reduce shipping costs and streamlining the fulfillment process.

Filter shipping methods based on the postcode to ensure that customers can choose the delivery option that works best for them, considering their location and budget.

Specify a shipping whitelist in order to control shipping costs and to ensure that products are only offered to customers in areas that can be serviced.

When selling through multiple sites, it's possible to set different shipping options for each one to cater different target groups or countries.

Track and measure the productivity and performance of teammates through the use of metrics and analytics. This is good to identify areas for improvement and optimize the performance of your team.

Professional and efficient handling of client interactions to keep track of and resolving them as efficiently as possible. Increasing customer satisfaction

Send automated emails triggered by specific events such as purchases, sign-ups, or abandoned carts to engage customers at the right moment.