Assign Agents to Customers
Assigning agents to leads is essential to ensure the highest level of customer service and the most successful customer experience.
Assign Client/Customer Tickets to Teammates
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Assign customer tickets to teammates to ensure that they are managed and resolved as quickly and efficiently as possible.
Assign Clients/Merchant Customers to Teammates
Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.
Assign Customer Deals to Teammates
Assign customer deals to the most appropriate teammates to ensure they are handled smoothly and efficiently.
Automated VAT calculations for EU
Our VAT module automatically calculates the applicable VAT rate for EU businesses based on the customer's country, products purchased, and whether a valid VAT number has been provided.
Automatic Shipping Updates with Customisable templates
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Improve customer satisfaction by sending up to date shipment updates with a personalised touch that builds customer trust.
BitPay Integration
Accept cryptocurrency payments by integrating with BitPay.
Category based taxes
It can be convenient to set a tax rate for an entire product category when you know that all of the included products follow the same rule.
Client Quota Management
Easily track and manage each clients quota to make sure they upgrade before they exceed it
Country based taxes
The tax customers see is based on the country they are visiting from or the country they have selected.
Custom MOSS tax rules
MOSS tax rules help to comply with the EU's Mini One Stop Shop VAT regulations while it's still possible to tailor them to each business’s unique situation.
Custom product taxes
Custom tax rules enable businesses to assign a tailored tax rate to products with specific tax requirements, rather than using the general rate.
Custom shipping taxes
Set custom taxes for shipping costs.
Dimensional shipping rates
Get shipping rates based on the size and weight of a package, rather than just its weight, for more accurate and with some times better shipping costs.
Easily add any external custom javascript
Integrate thousands of external systems for example helpdesk and live chat, with the click of a button
Enter tracking number manually
Input a tracking number manually in our system to update the customer about the shipping status
Event log monitoring
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Stay on top of every event and decide when to get notified. The easy-to-read format makes troubleshooting faster. Developers gets extra information in a JSON format for easy integration.
Flexible shipping VAT
You can define if and how VAT is calculated for the shipping cost: VAT rate from the seller's country, calculate proportionally to the prices of the products, or disabled.
Fortnox Integration
Connect with Fortnox for comprehensive accounting and financial management.
Frisbii Integration
Connect with Frisbii for streamlined payment processing and management.
GoCardless Integration
Connect with GoCardless for efficient direct debit payment processing.
Granular Teammate Permission System
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Protect your clients data with granular teammate permissions to ensure that your teammates only have access to what they need to do their jobs.
Granural Client Permission System
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Simplify navigation for clients and reduce the risk of errors by limiting their access to only what is necessary for their job duties.
Inclusive or exclusive taxes
You can specify if your product prices include VAT or not, which affects the way VAT is calculated in the order totals.
