Assigning agents to leads is essential to ensure the highest level of customer service and the most successful customer experience.

Assign customer tickets to teammates to ensure that they are managed and resolved as quickly and efficiently as possible.

Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.

Assign customer deals to the most appropriate teammates to ensure they are handled smoothly and efficiently.

If enabled, each sale will assign a new license for your digital product, from a list of licenses that you can paste from anywhere. Licenses are used to ensure that proper copyright and usage protocols are followed when using your software.

Our VAT module automatically calculates the applicable VAT rate for EU businesses based on the customer's country, products purchased, and whether a valid VAT number has been provided.

You can have the system generate a new license key every time you sell a digital file.

It can be convenient to set a tax rate for an entire product category when you know that all of the included products follow the same rule.

Easily track and manage each clients quota to make sure they upgrade before they exceed it

The tax customers see is based on the country they are visiting from or the country they have selected.

Quickly create multiple products at once with options to allow or prevent duplicate entries, saving time when managing large inventories.

Add additional information for products, beyond the standard product attributes.

MOSS tax rules help to comply with the EU's Mini One Stop Shop VAT regulations while it's still possible to tailor them to each business’s unique situation.

Custom tax rules enable businesses to assign a tailored tax rate to products with specific tax requirements, rather than using the general rate.

Set custom taxes for shipping costs.

Our customer portal provides a seamless user experience for customers around the world with support of more than 20 system languages.

Our technology utilizes the latest encryption algorithms to ensure that all files remain safe and secure.

Stay on top of every event and decide when to get notified. The easy-to-read format makes troubleshooting faster. Developers gets extra information in a JSON format for easy integration.

You can define if and how VAT is calculated for the shipping cost: VAT rate from the seller's country, calculate proportionally to the prices of the products, or disabled.

Use our built-in AI to easily generate product title and description together with SEO. The AI can also optimize the description with your prefered tone of voice

Protect your clients data with granular teammate permissions to ensure that your teammates only have access to what they need to do their jobs.

Simplify navigation for clients and reduce the risk of errors by limiting their access to only what is necessary for their job duties.

You can specify if your product prices include VAT or not, which affects the way VAT is calculated in the order totals.

Accurately calculate and charge the appropriate VAT for products or services with different VAT rates on the same invoice, ensuring compliance with VAT regulations in different locations.

Store multiple payment methods and billing addresses for each customer. This can be useful for businesses that have recurring billing or need to be able to charge customers in different locations.

Apply taxes to products either as a percentage of the purchase price or as a fixed amount. This flexibility helps businesses to accurately and easily calculate and apply taxes to their sales.

Tax rates may vary based on the customer's location. To ensure accurate taxation outside of the EU, different tax rates may need to be applied to different postal codes.

Limit the number of products that a customer can purchase in a given time period. This is useful when looking to manage inventory or prevent abuse of promotions.

Automatically publish or unpublish products based on predetermined triggers to save time, resources and improving the customer experience

Apply lower VAT rates on certain goods and services as per the local regulations, depending on your industry.

This is a tax system where the recipient of a taxable supply pays the VAT to the tax authority, rather than the supplier collecting it. When an EU customer provides a VAT number, we verify it with a trusted 3rd party entity and if valid, the order VAT will change to 0%. Evidence for reverse-charge validation will be provided with each invoice.

Schedule when to publish a product. This allows you to create one or multiple products in advance and have them published together with a campaign or product launch.

Options to schedule product launch with a "new" label, when it should expire, sales period etc. This helps businesses to manage product availability and maximize sales potential.

Offer multiple digital products, such as e-books, software, music, and videos in a bundle, or as a single purchase.

Affiliates are able to sell your products directly to expand their product offering. Increasing both your and their own revenue potential.

Limit the number of times a digital product, such as an ebook or software, can be downloaded. This is useful to control the distribution of products and prevent unauthorized sharing.

Invoices can be listed in the customer portal with the convenience for customers to not only find but also pay their invoices.

Apply different VAT rules to transactions in specific countries, such as the Canary Islands or Curacao. This is useful to comply with local tax regulations in these areas.

Track and measure the productivity and performance of teammates through the use of metrics and analytics. This is good to identify areas for improvement and optimize the performance of your team.

Assign specific permissions and responsibilities to each team member. This maintains control over who has access to what and ensures that each teammate has a clear understanding of their role.

Customers can conveniently submit tickets through the customer portal, improving customer satisfaction.

There are no growth restrictions. Agencies can add an unlimited number of clients to their account.

Manage multiple online stores and sites from a single account and dashboard. Save time and resources tracking inventory, orders, and sales from multiple locations or websites

Automatically validate and verify the VAT numbers of customers against national VAT databases to ensure compliance with local VAT regulations.

This simplifies VAT compliance by submitting VAT returns and payments to one EU state. This feature also allows the system to override the tax rate of each country, if needed.