Assign customer tickets to teammates to ensure that they are managed and resolved as quickly and efficiently as possible.

Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.

Our VAT module automatically calculates the applicable VAT rate for EU businesses based on the customer's country, products purchased, and whether a valid VAT number has been provided.

Easily connect related information to a customer's support ticket such as invoices or products.

Improve customer satisfaction by sending up to date shipment updates with a personalised touch that builds customer trust.

Accept cryptocurrency payments by integrating with BitPay.

Track every metric for your newsletters. Incredibly useful to reach maximum effectiveness and to segment audiences based on engagement for more targeted campaigns.

It can be convenient to set a tax rate for an entire product category when you know that all of the included products follow the same rule.

Connect any popular chat platform via Zapier to communicate with customers visiting your store. Provide a convenient and accessible way to resolve their issues in real-time.

Condition-based vouchers can be a great way to reward customers for loyalty, incentivize a purchase, or encourage them to purchase additional items.

The tax customers see is based on the country they are visiting from or the country they have selected.

Define coupon conditions such as which products that are eligible, expiration date, minimum purchase amount, etc.

Decide when you want your coupons to become active.

By categorizing tickets, teams can easily organize, prioritize and track to see which issues that are most important and address them in a timely manner.

MOSS tax rules help to comply with the EU's Mini One Stop Shop VAT regulations while it's still possible to tailor them to each business’s unique situation.

Custom tax rules enable businesses to assign a tailored tax rate to products with specific tax requirements, rather than using the general rate.

Set custom taxes for shipping costs.

Our customer portal provides a seamless user experience for customers around the world with support of more than 20 system languages.

Create personalized discount offers for individual customers based on their purchase history, loyalty, or other criteria to strengthen customer relationships.

Customize templates for system emails such as product out of stock to ensure the best customer experience.

A list of countries that are eligible to receive discounted pricing on products and services.

Our discount coupons and codes offer multiple opportunities to expand your customer base and increase sales according to your desired objectives.

Integrate thousands of external systems for example helpdesk and live chat, with the click of a button

Control if and how discounts work for customers referred by affiliate partners.

Stay on top of every event and decide when to get notified. The easy-to-read format makes troubleshooting faster. Developers gets extra information in a JSON format for easy integration.

You can define if and how VAT is calculated for the shipping cost: VAT rate from the seller's country, calculate proportionally to the prices of the products, or disabled.

If an email is opened, you can automatically send a follow-up email with more information to reinforce your message. Maybe even with an additional offer.

Connect with Fortnox for comprehensive accounting and financial management.

Connect with Frisbii for streamlined payment processing and management.

Use our built-in AI to easily generate a description for your affiliate program based on your prompt. The AI can also optimize the description with your prefered tone of voice.

Optimize your time while responding to customers by providing a brief prompt outlining your intended reply and let the AI transform it into a polished and formal response.

Connect with GoCardless for efficient direct debit payment processing.

You can specify if your product prices include VAT or not, which affects the way VAT is calculated in the order totals.

Offer Klarna as a payment option to provide flexible payment plans to customers.

Offer Kustom Checkout as a payment option to provide flexible payment plans to customers.

Accurately calculate and charge the appropriate VAT for products or services with different VAT rates on the same invoice, ensuring compliance with VAT regulations in different locations.

Enable payment processing through Mollie for a variety of payment methods.

Integrate with nShift for advanced shipping and logistics solutions.

Offer discounts to customers based on the total value of their order. This can be a useful way to encourage larger purchases and increase customer loyalty.

Apply taxes to products either as a percentage of the purchase price or as a fixed amount. This flexibility helps businesses to accurately and easily calculate and apply taxes to their sales.

Tax rates may vary based on the customer's location. To ensure accurate taxation outside of the EU, different tax rates may need to be applied to different postal codes.

Offer discounts on specific categories of products. This is useful to promote certain product lines or clear out excess inventory.

Offer different types of discounts on specific products to make them more attractive and encourage customers to purchase more.

Offer discounts on subscriptions, either as a one-time offer or as a recurring benefit to increase customer loyalty and encourage repeat business.

Apply lower VAT rates on certain goods and services as per the local regulations, depending on your industry.

Use our built-in AI to translate customers replies into your own language and reply back in theirs.

This is a tax system where the recipient of a taxable supply pays the VAT to the tax authority, rather than the supplier collecting it. When an EU customer provides a VAT number, we verify it with a trusted 3rd party entity and if valid, the order VAT will change to 0%. Evidence for reverse-charge validation will be provided with each invoice.

Schedule an email to be sent on a specific time, or recurrently every week, month or year.

Discount shipping when customer meets minimum order value

When multiple sites share the same products, it is possible to apply site specific discount so the products are not discounted across all sites

Apply different VAT rules to transactions in specific countries, such as the Canary Islands or Curacao. This is useful to comply with local tax regulations in these areas.

Integrate with Stripe to process payments seamlessly, including importing customer data from stripe.

Track and measure the productivity and performance of teammates through the use of metrics and analytics. This is good to identify areas for improvement and optimize the performance of your team.

Professional and efficient handling of client interactions to keep track of and resolving them as efficiently as possible. Increasing customer satisfaction

Customers can conveniently submit tickets through the customer portal, improving customer satisfaction.

Automatically send discount vouchers to customers based on certain trigger events, such as when a customer is created or when they make a purchase. This encourages repeat business and loyalty.

Send automated emails triggered by specific events such as purchases, sign-ups, or abandoned carts to engage customers at the right moment.

Automatically validate and verify the VAT numbers of customers against national VAT databases to ensure compliance with local VAT regulations.

This simplifies VAT compliance by submitting VAT returns and payments to one EU state. This feature also allows the system to override the tax rate of each country, if needed.

Offer discounts when customers purchase larger quantities to encourage bulk buying and increase order values.

Vouchers are coupon codes for one time use that can be generated based on a list or auto-generated with a desired prefix

Automate workflows and receive real-time notifications by connecting to external systems. With 80+ triggers, there is a great variety of options to receive alerts about important events for.

Integrate xMoney to facilitate secure and efficient money transfers.

Connect with thousands of apps using the Zapier platform, automating workflows and streamlining processes. Without any code involved.