3D Secure Checkout
Fraud protection that requires customers to complete an additional verification step with the card issuer when paying.
Assign Client/Customer Tickets to Teammates
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Assign customer tickets to teammates to ensure that they are managed and resolved as quickly and efficiently as possible.
Assign Clients/Merchant Customers to Teammates
Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.
Automatic Linking of Tickets to Customer Invoices, Products etc
Easily connect related information to a customer's support ticket such as invoices or products.
Automatic Shipping Updates with Customisable templates
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Improve customer satisfaction by sending up to date shipment updates with a personalised touch that builds customer trust.
Blast Campaign Tracking (email opened, unsubscribed etc)
Track every metric for your newsletters. Incredibly useful to reach maximum effectiveness and to segment audiences based on engagement for more targeted campaigns.
Chat via HTML
Connect any popular chat platform via Zapier to communicate with customers visiting your store. Provide a convenient and accessible way to resolve their issues in real-time.
Create Ticket Categories
By categorizing tickets, teams can easily organize, prioritize and track to see which issues that are most important and address them in a timely manner.
Custom DPA signing
Create and sign custom data protection agreements (DPAs) with partners and customers. Enabling additional control and security for sensitive data.
Customer Portal with 20+ languages
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Our customer portal provides a seamless user experience for customers around the world with support of more than 20 system languages.
Customize System Emails
Customize templates for system emails such as product out of stock to ensure the best customer experience.
Daily backup with hourly snapshots
Our backups are always up-to-date and protects against potential data losses due to malfunction, user errors or malicious attacks.
Detailed audit log
A comprehensive record of events, activities, and changes in the system is invaluable when trying to determine the cause of an incident or problem.
Event log monitoring
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Stay on top of every event and decide when to get notified. The easy-to-read format makes troubleshooting faster. Developers gets extra information in a JSON format for easy integration.
Followup based Emails (if email opened > send another email)
If an email is opened, you can automatically send a follow-up email with more information to reinforce your message. Maybe even with an additional offer.
Fully GDPR Compliant
Ensure full compliance with GDPR regulations to protect customer data and privacy across all operations.
Generate Affiliate Program Description with AI
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Use our built-in AI to easily generate a description for your affiliate program based on your prompt. The AI can also optimize the description with your prefered tone of voice.
Generate Ticket Auto-replies using AI
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Optimize your time while responding to customers by providing a brief prompt outlining your intended reply and let the AI transform it into a polished and formal response.
High-Availability with auto failover
Ensures that a system or application remains available and fully operational by automatically switching to a backup if the primary system fails, providing a high level of availability and minimal downtime.
Hosted on a distributed and sandboxed cloud
Enjoy maximum performance while your data and resources are protected and isolated in a virtual environment to minimize the risk of downtime or data breaches.
Multi-factor authentication
Choose between Two-Factor or Multi-Factor login depending on your preference. The login methods are password, fingerprint, yubikey, authenticator app, facebook or code via email/sms. You can also login from another device.
No cookie notification approval needed
There is no need to display an annoying pop-up box for cookies consent to the users as all the necessary software and tracking are already built into Tamio
PSD2 Compliant
PSD2 is an EU Directive designed to increase security and protect consumers when making online payments in the European Economic Area.
Reply Customer Tickets in Any EU Language using AI
Artificial IntelligenceEmailsSupport
Use our built-in AI to translate customers replies into your own language and reply back in theirs.
