3D Secure Checkout
Fraud protection that requires customers to complete an additional verification step with the card issuer when paying.
Add notes to leads
Write down related notes to help you remember key details when communicating with your leads in the future.
Assign Agents to Customers
Assigning agents to leads is essential to ensure the highest level of customer service and the most successful customer experience.
Assign Clients/Merchant Customers to Teammates
Pass on a client's customer ticket to a teammate to ensure it is managed and resolved as quickly and efficiently as possible.
Assign Customer Deals to Teammates
Assign customer deals to the most appropriate teammates to ensure they are handled smoothly and efficiently.
Automated proration calculations
Your customer's bill amount will automatically be adjusted to reflect any plan changes made in the middle of a billing cycle.
Automatic Linking of Tickets to Customer Invoices, Products etc
Easily connect related information to a customer's support ticket such as invoices or products.
Create / Onboard Leads
Easily create and add new leads. Either manually or through the use of a lead generation form. This is a great way to grow a customer base and generate more sales.
Create Ticket Categories
By categorizing tickets, teams can easily organize, prioritize and track to see which issues that are most important and address them in a timely manner.
CRM (Customer Relationship Management) tool
Identify, organize, track and nurture customer relationships and interactions with a personalized experience. Better customer understanding helps to increase conversion and streamline service processes.
Custom DPA signing
Create and sign custom data protection agreements (DPAs) with partners and customers. Enabling additional control and security for sensitive data.
Daily backup with hourly snapshots
Our backups are always up-to-date and protects against potential data losses due to malfunction, user errors or malicious attacks.
Detailed audit log
A comprehensive record of events, activities, and changes in the system is invaluable when trying to determine the cause of an incident or problem.
Followup based Emails (if email opened > send another email)
If an email is opened, you can automatically send a follow-up email with more information to reinforce your message. Maybe even with an additional offer.
Fully GDPR Compliant
Ensure full compliance with GDPR regulations to protect customer data and privacy across all operations.
Generate Ticket Auto-replies using AI
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Optimize your time while responding to customers by providing a brief prompt outlining your intended reply and let the AI transform it into a polished and formal response.
High-Availability with auto failover
Ensures that a system or application remains available and fully operational by automatically switching to a backup if the primary system fails, providing a high level of availability and minimal downtime.
Hosted on a distributed and sandboxed cloud
Enjoy maximum performance while your data and resources are protected and isolated in a virtual environment to minimize the risk of downtime or data breaches.
Multi-currency pricing models for subscriptions
Set different subscription prices in different currencies and optimize the price for every country by considering their the local purchasing power.
Multi-factor authentication
Choose between Two-Factor or Multi-Factor login depending on your preference. The login methods are password, fingerprint, yubikey, authenticator app, facebook or code via email/sms. You can also login from another device.
Multi-gateway subscriptions
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Subscriptions can be paid with any credit cards or SEPA based payment gateways such as Google Pay, Apple Pay, PayPal, SOFORT, Klarna etc.
No cookie notification approval needed
There is no need to display an annoying pop-up box for cookies consent to the users as all the necessary software and tracking are already built into Tamio
Offer trials
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Add trials to the Billing Plans and the customer's credit card won't be charged until the trial ends. Extend the trial manually if needed.
Offer Trials on Subscriptions
Attract more customers by offering a free trial period before they are charged for a subscription service.
